11 Somerville Rd Building B, Kemptville, ON K0G 1J0, Canada
to the patients of Dr. Keith MoRgan & Dr. Jinchao xie
From Emma Lacourciere, PA
Dearest patients of Dr. Morgan and Dr. Xie,
Greetings to all from my home office! I have finally found a few moments during my daughter’s
naptime to sneak in here and write this letter.
It is with a heavy heart and teary eyes that I share some important news. As you all know, I am a
Physician Assistant and have been working alongside Dr. Morgan and Dr. Xie since 2020. The PA role was a great asset to the clinic, and together we were able to increase the number of patients rostered at the clinic and improve access to healthcare for the existing patients. Recently, the OMA has proposed some changes to the way they are funding family medicine, specifically FHOs (Family Health Organizations).
While these changes are positive and welcomed by most physicians, there are still some uncertainties in
the way this will impact PAs.
Sadly, due to this uncertainty, we've decided it is not possible to further my employment with KHWC.
I will greatly miss the amazing team at KHWC. It was an incredible start to my career and I have
so much gratitude towards Dr. Xie and Dr. Morgan. The support staff have also been so wonderful and I can see how passionate they are about caring for patients. And, of course, I must extend my gratitude
and appreciation to all of you, the patients, for four special years spent as one of your healthcare
providers. I have been overwhelmed at how many of you have warmly accepted me as part of your
healthcare team; I feel truly honored to have gained the privilege of your trust. I have enjoyed caring for each and every one of you; hearing your stories, sharing your emotions, and following the highs and
lows of your health journeys. Thank you for entrusting me with caring for yourselves and your families.
Many of you have also become amazing advocates for the PA profession and I cannot tell you how much this means to me.
I am sad to say that I will not have the opportunity to return to say goodbye. You all hold a
special place in my heart and I am comforted by the knowledge that you have incredible family
physicians and support staff who will continue to always ensure you have the best possible care. As for
myself, I have joined the Department of Neurosurgery at The Ottawa Hospital. This is an exciting
opportunity and I look forward to carrying the knowledge, skills, and experience I’ve gained from caring for you into this next role.
Lastly, as I know many of you have inquired, my transition into motherhood has been wonderfully rewarding. My daughter (now 14 months old) is bright, kind, empathetic and healthy. Thank you for all your well wishes prior to my maternity leave.
Thank you again for your trust. I wish you all continued health and happiness.
Warm regards,
Emma Lacourciere, BSc, CCPA
Physician Assistant, KHWC
The Practice
Our Health Mission
Kemptville Health and Wellness Centre is a Family Health Organization committed to providing evidence based, quality health services and programs. We strive to positively impact the health and wellness of our patients in Kemptville and the surrounding communities.
Clinic Phone Hours
Phones are answered:
Monday ,Tuesday, Thursday
9am to 11:30 am
1:00 pm to 3:00 pm
Wednesday
10am to 11:30am
1:00pm to 3:00pm
Friday
9 am to 11:30 am
SATURDAY
9AM TO 10:15AM
FOR BOOKING FOR OUR URGENT AFTER HOURS
CLINIC ONLY.
We experience high call volumes from 9:00am until 10am and from 1pm until 2pm
We are closed for all Statutory Holidays.
After Hours Clinic
For Our Rostered Patients ONLY
Monday to Thursday: 5 pm to 8 pm
Saturday 9 am to 12 pm
Please be patient as staff may be busy triaging patients.
If you do not have a scheduled after-hours appointment, please visit the clinic during regular daytime hours
OR
Please call the clinic during regular office hours.
If you have an appointment scheduled in the evening please attend alone unless you are a parent/guardian of a child.
Please call before 3pm to ensure an appointment slot between 5pm and 8pm
Saturdays phones open at 9am-10:15am for same day
appointments for urgent health issues.
Our After Hours clinic is by appointment only .
After Hours appointments are for URGENT Medical Concerns and not for sick notes, form completions or routine medical concerns.
Do you need a Family Physician?
We are currently accepting names to our wait list.
Please send an email to info@kemptvillehwc.ca and provide the following information:
Name, address, contact number and email.
Do you currently have a Family Physician?
If yes, please provide the name and address of the Physician.
Please also provide the reason for wishing to discontinue services with your current provider.
Please include information for each family member to be added to the WAITLIST.
- The email provided is designated specifically to adding your name onto our Waitlist ONLY. All other general enquires must be made by phone through our front reception. Any email received that does not pertain to the WAITLIST will be deleted.
- Due to the extensive volume of people in need of a Family physician, we will be unable to provide a status update on where your name is on the waitlist.
- Please be assured that if you have provided all of the information requested on the form, we will contact you once a vacancy in one of the Physician practices becomes available.
- We recognize that there is a Physician shortage, both within our community, and provincially. We are actively working collaboratively with our other community partners to look for solutions to bring additional health care providers to North Grenville.
Although adding your name to our wait list does not guarantee you a space in our clinic, collection of waitlist data allows us to provide statistics to continue to support the stance that additional physicians are needed within our community. - We encourage you to visit our website for the latest updates.
* Please note* Personal information is not shared.
Information submitted to the waitlist remains private, secure and confidential.
NOTICE TO ALL CLINIC PATIENTS
- If you are experiencing any upper respiratory symptoms, change in smell/taste, and/or fever, please notify us ahead of time by phone. We will triage you over the phone and determine if it is necessary for you to come into the clinic, and if so, we can prepare our staff ahead of time with the necessary Personal Protective Equipment.
- As we respond to the increased number of upper respiratory illnesses, our After Hours appointments will be prioritized to these patients.
- Remember-healthy staff/physicians means better access to care for yourself and your fellow patients!
- We ask that all interactions with our Staff and Physicians remain courteous and respectful.
WE ARE A TEACHING CLINIC
Preparing Future Clinicians
We are proud to host medical students from across our region. Alongside your physician, our students and residents will be participating in your care.
If you do not wish to have a student present during your appointment , please kindly let a team member know. Thank you.
We Are Here To Help
Our staff are here to help you and work very hard. All patients communicating with our staff in person or over the phone must be respectful and kind. All patients of Kemptville Health & Wellness Centre are required to abide by our abuse policy listed below.
ABUSE POLICY
The office has a zero tolerance for abusive or disrespectful behaviour toward our staff, our colleagues or fellow patients. Any instance of abuse, physical or verbal, may result in immediate dismissal from the practice and termination of the patient-physician relationship.
Face Mask Friendly Environment
POLICY UPDATE Jan 1, 2024
*** Face Masks Policy Update***
***It will be mandatory for anyone experiencing upper respiratory symptoms (cough, sore throat, runny nose, nasal congestion, fever, sneezing) to present wearing a mask and use hand sanitizer upon your arrival. ***
Face Masks are now optional, if you would prefer your physician and healthcare team members to wear a mask during your appointment, please ask at time of check in. We strongly encourage our patients to continue to wear face masks while in our office.
Frequently Asked Questions
YES! We now offer online booking.
Our office will strive to provide updates to our patients when available in regards to pending referrals and diagnostic imaging ordered by your physician. You may also visit the following link https://www.ontariohealth.ca/public-reporting/wait-times to see about wait times in your area. You may call the office and press option 3 to be directed to the referral coordinator's desk if your require further assistance.
For your physician to be able to bill the Ministry of Health, a valid Ontario health card is needed. Our team will also confirm your address, phone ,e-mail and pharmacy at time of your appointment. This is important to ensure that all information is updated for referrals and prescriptions that may be made on your behalf.
A valid health card is needed to present to our clinic and see your physician. If your health card is expired, you will need to present to Service Ontario to have it renewed or click on the following link to see about renewing online https://www.ontario.ca/page/get-serviceontario-renewal-reminders?gclid=CjwKCAjwyNSoBhA9EiwA5aYlb0tTS-OdfJgdIO_dv5NUHDJI-a-bl0Hi5uU_CBJCUf8p1duUWhD3GBoCB9cQAvD_BwE&gclsrc=aw.ds
Please note, patients with expired health cards may have to pay out of pocket for the services provided by their health care provider.
Yes! Once you have delivered, please call our office to schedule your baby's 1- to 2-week newborn checkup. If your physician is unavailable, our team will arrange for your newborn to be seen by the attending physician. All follow-up appointments will then be scheduled with your regular physician.
If you have a midwife, we still ask that you book an initial visit with us. This will allow us to ensure your child is rostered and scheduled for regular well-baby checkups once your care with the midwife is complete.
Please call our office and we can verify if your child is missing the vaccine. For vaccines that were generally administered at school and due to Covid were not given, please read the following information below:
Starting March 21st, 2022, Public Health Units will be providing these vaccines in clinic locations where the COVID-19 vaccine is being offered. These vaccines will not be offered in schools this year and eligibility is grade dependent. Please encourage families to attend a clinic and not miss this opportunity for their child to access these vaccines free of charge (Hep B and HPV-9 will cost them if they choose to get it later when they are no longer eligible).
Eligible Birth Years/ Grades:
• Hep B: Grades 7-10 only
• HPV: Grades 7 – 12 + 2002- 2003 (Girls only)
• Meningococcal: Grades 7-12
• Tdap: Typically those in grade 12 that have missed their 14-16 booster.
Book Online by clicking on the link below:
https://healthunit.org/clinics-classes/immunization-clinic/
Kemptville Health and Wellness Centre
11 Somerville Rd, Building B, Kemptville Ontario K0G1J0
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