announcements
The Practice
Our Health Mission
Kemptville Health and Wellness Centre is a Family Health Organization committed to providing evidence based, quality health services and programs. We strive to positively impact the health and wellness of our patients in Kemptville and the surrounding communities.
Clinic Phone Hours
Phones are answered:
Monday ,Tuesday, Thursday
9am to 11:30 am
1:00 pm to 3:00 pm
Wednesday
10am to 11:30am
1:00pm to 3:00pm
Friday
9 am to 12pm
SATURDAY 9AM TO 10:15AM
We experience high call volumes from 9:00am until 10am and from 1pm until 2pm
We are closed for all Statutory Holidays.
**Important Notice: After Hours Clinic Closure**
Due to the forecasted inclement weather, including freezing rain, we have made the decision to cancel our after-hours clinic on **Saturday, March 29**. This decision was made with the safety of our patients and team in mind.
If you experience a true medical emergency, please proceed to your nearest emergency room or dial **911** immediately.
Our phones and office will reopen on **Monday, March 31, at 9:00 AM**. Thank you for your understanding and please stay safe during the storm!
After Hours Clinic
For Our Rostered Patients ONLY
Monday to Thursday: 5 pm to 8 pm
Saturday 9 am to 12 pm
Please be patient as staff may be busy triaging patients.
If you do not have a scheduled after-hours appointment, please visit the clinic during regular daytime hours
OR
Please call the clinic during regular office hours.
If you have an appointment scheduled in the evening please attend alone unless you are a parent/guardian of a child.
Please call before 3pm to ensure an appointment slot between 5pm and 8pm
Saturdays phones open at 9am-10:15am for same day
appointments for urgent health issues.
Our After Hours clinic is by appointment only .
After Hours appointments are for URGENT Medical Concerns and not for sick notes, form completions or routine medical concerns.
Do you need a Family Physician?
We are currently accepting names to our wait list.
Please send an email to info@kemptvillehwc.ca and provide the following information:
Name, address, contact number and email.
Do you currently have a Family Physician?
If yes, please provide the name and address of the Physician.
Please also provide the reason for wishing to discontinue services with your current provider.
Please include information for each family member to be added to the WAITLIST.
- Due to the extensive volume of people in need of a Family physician, we will be unable to provide a status update on where your name is on the waitlist.
- Please be assured that if you have provided all of the information requested on the form, we will contact you once a vacancy in one of the Physician practices becomes available.
- The email provided is designated specifically to adding your name onto our Waitlist ONLY. All other general enquires must be made by phone through our front reception.
- We recognize that there is a Physician shortage, both within our community, and provincially. We are actively working collaboratively with our other community partners to look for solutions to bring additional health care providers to North Grenville.
Although adding your name to our wait list does not guarantee you a space in our clinic, collection of waitlist data allows us to provide statistics to continue to support the stance that additional physicians are needed within our community. - We encourage you to visit our website for the latest updates.
* Please note* Personal information is not shared.
Information submitted to the waitlist remains private, secure and confidential.
NOTICE TO ALL CLINIC PATIENTS
- If you are experiencing any upper respiratory symptoms, change in smell/taste, and/or fever, please notify us ahead of time by phone. We will triage you over the phone and determine if it is necessary for you to come into the clinic, and if so, we can prepare our staff ahead of time with the necessary Personal Protective Equipment. You may be asked to take a rapid home Covid test prior to booking or coming in for appointment.
- As we respond to the increased number of upper respiratory illnesses, our After Hours appointments will be prioritized to these patients.
- Remember-healthy staff/physicians means better access to care for yourself and your fellow patients!
- We ask that all interactions with our Staff and Physicians remain courteous and respectful.
WE ARE A TEACHING CLINIC
Preparing Future Clinicians
We are proud to host medical students from across our region. Alongside your physician, our students and residents will be participating in your care.
If you do not wish to have a student present during your appointment , please kindly let a team member know. Thank you.
We Are Here To Help
Our staff are here to help you and work very hard. All patients communicating with our staff in person or over the phone must be respectful and kind. All patients of Kemptville Health & Wellness Centre are required to abide by our abuse policy listed below.
ABUSE POLICY
The office has a zero tolerance for abusive or disrespectful behaviour toward our staff, our colleagues or fellow patients. Any instance of abuse, physical or verbal, may result in immediate dismissal from the practice and termination of the patient-physician relationship.
Face Mask Friendly Environment
POLICY UPDATE Jan 1, 2024
*** Face Masks Policy Update***
***It will be mandatory for anyone experiencing upper respiratory symptoms (cough, sore throat, runny nose, nasal congestion, fever, sneezing) to present wearing a mask and use hand sanitizer upon your arrival. ***
Face Masks are now optional, if you would prefer your physician and healthcare team members to wear a mask during your appointment, please ask at time of check in. We strongly encourage our patients to continue to wear face masks while in our office.
Frequently Asked Questions
YES! We now offer online booking.
For your physician to be able to bill the Ministry of Health, a valid Ontario health card is needed. Our team will also confirm your address, phone ,e-mail and pharmacy at time of your appointment. This is important to ensure that all information is updated for referrals and prescriptions that may be made on your behalf.
A valid health card is needed to present to our clinic and see your physician. If your health card is expired, you will need to present to Service Ontario to have it renewed or click on the following link to see about renewing online https://www.ontario.ca/page/get-serviceontario-renewal-reminders?gclid=CjwKCAjwyNSoBhA9EiwA5aYlb0tTS-OdfJgdIO_dv5NUHDJI-a-bl0Hi5uU_CBJCUf8p1duUWhD3GBoCB9cQAvD_BwE&gclsrc=aw.ds
Please note, patients with expired health cards may have to pay out of pocket for the services provided by their health care provider.
Yes! Once you have delivered, please call our office to schedule your baby's 1- to 2-week newborn checkup. If your physician is unavailable, our team will arrange for your newborn to be seen by the attending physician. All follow-up appointments will then be scheduled with your regular physician.
If you have a midwife, we still ask that you book an initial visit with us. This will allow us to ensure your child is rostered and scheduled for regular well-baby checkups once your care with the midwife is complete.
Physician Assistants (PA) are highly skilled health care professionals educated in the medical model who practice medicine.
PAs graduate from a Baccalaureate or Master’s Degree program that may be affiliated with a medical school. PAs practice medicine under the supervision of a licensed physician within a patient-centred health care team.
PAs can work in any clinic setting to extend physician services, complement existing services and aid in improving patient access to health care.
- PAs conduct histories, physical examinations, order and interpret investigations, perform diagnostic and therapeutic interventions, diagnose and treat illnesses, and educate patients on treatment options and counsel on preventative health
- PAs assist in surgery, prescribe medications, and perform procedures that fall within their scope of training and experience, as long as it falls within the scope of their supervising physician
- A PA’s practice mirrors that of their supervising physician
- PAs work to extend physician services and can work autonomously, but are not independent practitioners
Please call our office and we can verify if your child is missing the vaccine. For vaccines that were generally administered at school and due to Covid were not given, please read the following information below:
Starting March 21st, 2022, Public Health Units will be providing these vaccines in clinic locations where the COVID-19 vaccine is being offered. These vaccines will not be offered in schools this year and eligibility is grade dependent. Please encourage families to attend a clinic and not miss this opportunity for their child to access these vaccines free of charge (Hep B and HPV-9 will cost them if they choose to get it later when they are no longer eligible).
Eligible Birth Years/ Grades:
• Hep B: Grades 7-10 only
• HPV: Grades 7 – 12 + 2002- 2003 (Girls only)
• Meningococcal: Grades 7-12
• Tdap: Typically those in grade 12 that have missed their 14-16 booster.
Book Online by clicking on the link below:
https://healthunit.org/clinics-classes/immunization-clinic/
Kemptville Health and Wellness Centre
11 Somerville Rd, Building B, Kemptville Ontario K0G1J0
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